Support

Write to support@astralroots.app. We reply within a few days.

Most things can be done in the app. Here is where to find them.

Your account

I did not get my code

On the code screen, tap Send it again once the countdown ends. Check your spam folder for an email from AstralRoots. The code works for 10 minutes.

I forgot my password

On the sign-in screen, tap Forgot password. We email you a 6-digit code; enter it and choose a new password.

I want to change my name or focus

Me, then Edit profile.

I want to change my birth details

Me, then Edit birth details. Your chart is recalculated after you save.

I want to change my work details

Me, then Edit work. Changes apply from tomorrow's reading.

Readings and notifications

My reading has not arrived

Readings are written before your chosen time each morning. Pull down on Today to refresh. A new account's first reading can take a little while to arrive.

I want to change when my reading arrives

Me, then Notifications, then tap the Daily reading row to pick a time. Changes apply from tomorrow.

Notifications are not arriving

Me, then Notifications. If the page says notifications are off, tap Turn on; it opens your phone's settings if the permission was refused before.

AstralRoots Plus

I bought Plus but the app shows Free

Me, then AstralRoots Plus, then Restore purchases. Make sure you are signed in to Google Play with the account that bought it.

I want to cancel Plus

Me, then AstralRoots Plus, then Manage subscription, which opens Google Play. Cancelling stops the next renewal; Plus stays until the end of the period you paid for.

I want a refund

Refunds are handled by Google Play under its refund policy. Start from your Google Play order history.

Your data

I want a copy of my data

Me, then Export my data. One file with everything AstralRoots keeps for your account.

I want to delete my account

Me, then Delete account. Or see astralroots.app/delete-account for the way without the app.